Importance of customer care Essay

It shows a great deal of professionalism when a company takes ripe(p) tutelage of its customers, both internally and externally. Professional employees will most likely deal with clients in a professional manner, with the right communicating, with respect and a genuine attitude.A good customer service will help the companyTo keep loyal clients develop trustTo gain new clientsTo develop a good referralTo develop within its employees a sense of proudness and loyaltyThe main objective of communicating is to send a meaning the most effective way as possible and to make trustworthy it is received the way it was intended to. In colloquy, there argon many barriers to overcome a good standardised colloquy within the organisation will help to deal with those problems.Communication is a two-way process1. What we say and how we say it1.1. Intention of sender right education in the right format1.2. The message method of communicating.1.3. Receiving the message receptiveness of the person receiving the message2. What and how the message is received and perceived2.1. Message interpretation has the message been properly understood?2.2. Feedback has the communication been no-hit?To achieve an effective communication, the organisation and its management must clearly progress the rules and guidelines established by the company.Standardised communication will help withConsistencyEqualityBring knowledge of what to do in any circumstancesEstablish boundariesCommunicating with people, both internal or external of the organisation, is not only a matter of using the right guidelines or rules an important part of the communication is also to consider your audience in order to adapt your communication and convey your message for a better reception. Knowing who you are talking to will avoid assumption, and will help you register their needs and motivations.Communication is a combination of 4 mediums1) The written communication2) The verbal communication3) The non-verbal commun ication4) Listening1) What is important in written communication?The accuracy of the wordsTo be clearTo be legibleTo do proof reading2) What is important in verbal communication?To use a formal or informal way of speaking according to your audienceTo use the appropriate language choose the right styleTo make sure to use the right pace not too fast, not too slowTo use the right tone of voiceTo speak at a good distance from your audience physical proximity3) What is important in non-verbal communication?The signs and signals of body languageMovements, gestures, facial expressions, shifts, body positioningThe way of existence dressed, the hairstyle, tattoosThe tidiness of the working place4) What is important in listening?To listen properly a person you need to stop what you are doing give impressiveness to the person you are communicating withWhile listening appear interestedListen actively and ask questionsTruly listening helps to avoid misinterpretationTo communicate more effectiv ely, one should pay attention to its body language the non-verbal communication is as important as any verbal or written communication as it conveys a message of its own, an emotional state.Failing to provide a good customer care will prevent the organisation to be successful and to expand. But it will also create stress among people working for the organisation, leading to unhappiness and unprofessionalism.The golden rule of the PA should beMind what you say, who you are talking toand how you are communicating